Manage the Emails Fotify Sends You
Fotify emails you about your account, about your events and, if you want them, with tips for getting more out of it. You choose which of these reach your inbox on your account page, and every optional email carries its own unsubscribe link.
This article covers the emails you receive as an organizer. The emails your guests receive are covered in Send Email Invitations, and guests unsubscribe from those separately.
The Three Email Settings
| Setting | What it covers |
|---|---|
| Product notifications | Activity on your events sent to your own inbox, such as RSVP response notifications and gift notifications |
| Tips & offers | The welcome email when you sign up, a reminder a few days later if you haven't created an event yet, product tips, feature news and offers |
| Checkout reminders | Up to three reminders over a week when you start buying a plan or an upgrade and don't finish |
All three are on for a new account.
Step 1: Open Your Account Page
Sign in at dashboard.fotify.app, open the menu under your profile picture in the top bar and choose My account.
Step 2: Switch Emails On or Off
Under Email notifications, flip the switch next to each setting. Each change is saved as soon as you make it, so there is no button to press.
Unsubscribe From an Email
Every tips-and-offers email and every checkout reminder has a link in its footer: Unsubscribe from tips & offers or Stop checkout reminders.
- Click the link. You don't need to sign in.
- Confirm with Unsubscribe on the page that opens.
That turns off the matching setting on your account page, and you can switch it back on there at any time. The confirmation step is there so that a link scanner in your email system can't unsubscribe you by opening the link.
Gmail, Apple Mail and other apps that show their own Unsubscribe button next to the sender use the same setting, and that button works in one click.
Marking one of these emails as spam also turns off both Tips & offers and Checkout reminders.
Emails You Always Receive
Some emails are part of using Fotify and have no switch:
- Sign-in links and codes
- Receipts and confirmations for your purchases
- Confirmation that a new event is set up
- Invitations to join a team or to help manage an event
- Warnings about an event you run, for example when it's close to its photo limit
- Payment and task reminders from the planning hub
Frequently Asked Questions
Q: I unsubscribed but I still got an email from Fotify. Why? A: An unsubscribe link stops only the kind of email it names. Unsubscribing from tips and offers doesn't stop checkout reminders, and neither of them affects product notifications or the emails listed under "Emails You Always Receive". Check all three switches on your account page.
Q: Does turning off Product notifications stop RSVP notifications for everyone? A: No. It only affects your own inbox. An additional recipient you've added to an event's RSVP notifications keeps receiving them.
Q: I got a checkout reminder. Was I charged? A: No. Nothing is charged until you complete checkout. The reminder links back to the plan or upgrade you were looking at, and the reminders stop as soon as you buy it.
Q: Which email address do these go to? A: The address you sign in with. It's shown on your account page.
Was this article helpful?